ColorPage LabColorPage Lab

ColorPage Lab Refund Policy

Last updated: 12/13/2025

This Refund Policy explains when refunds may be granted for purchases made on ColorPage Lab — the platform that turns text prompts or uploaded images into clean, printable Coloring Pages using our AI Coloring Pages Generator.

Keywords: Coloring Pages · Coloring Pages Generator · AI Coloring Pages Generator

1. Overview

We aim for every user to have a smooth experience generating Coloring Pages. Because AI outline extraction and refinement consumes real computational resources, refunds are limited once generation begins.

2. Refund Eligibility

2.1 Time Window

  • Refund requests must be submitted within 3 days of the original purchase.
  • Requests after this period are not eligible.

2.2 Usage Threshold

  • If meaningful credits have been consumed for generating or refining Coloring Pages, the purchase becomes non-refundable.
  • “Meaningful” includes multiple generations, batch packs, or intensive outline refinements.

2.3 Eligible Scenarios

Considered on a case-by-case basis:

  • Platform-wide outage preventing any Coloring Pages generation
  • Billing errors or duplicate charges
  • Inability to access paid features despite valid payment

3. Non-Refundable Situations

3.1 Credit & Generation Usage

Refunds will not be granted if you have:

  • Generated or refined Coloring Pages (text-to-line-art or image-to-line-art) extensively
  • Consumed a significant portion of purchased credits
  • Used premium batch or optimization features

3.2 Subscription Usage

  • Active subscription cycle already used for generation
  • Credits consumed during the billing period
  • Computational costs already incurred by outline extraction / enhancement

4. Refund Request Procedure

4.1 How to Request

Email [email protected] including:

  • Account email
  • Order number / transaction ID
  • Purchase date
  • Detailed reason for request
  • Any relevant technical issue description

4.2 Information We May Need

  • Proof of purchase
  • Screenshots of errors (if applicable)
  • Confirmation you have not performed extensive generation

5. Review & Processing

5.1 Review

  • Initial review within 1–2 business days
  • Additional clarification may be requested
  • Decision communicated via email

5.2 Processing Time

If approved:

  • Refund to original payment method
  • Typical processing window: 5–10 business days (provider dependent)
  • Confirmation email sent on initiation

6. Subscription & Plan Management

6.1 Cancellation

  • You may cancel anytime; stops future renewals
  • Current cycle remains active until end date
  • No pro-rata refund for time already used

6.2 Downgrades

  • Downgrade applies next billing cycle
  • No refund for unused credits/time in current cycle

7. Credit System

7.1 Expiration

  • Purchased credits expire 100 days after payment lapse or account inactivity
  • Expired credits are not refundable

7.2 Free & Promotional Credits

  • Trial / promotional credits are non-refundable and hold no cash value

8. Computational Cost Basis

Each Coloring Pages generation involves model inference, outline simplification, and optional refinement passes. Once such resources are consumed, issuing refunds increases overall cost, so post-usage refunds are restricted to preserve sustainable pricing.

9. Dispute Resolution

9.1 Internal Resolution First

Contact support before initiating any chargeback.

9.2 Chargebacks

  • Unresolved chargebacks may trigger account suspension
  • We prefer direct resolution with users

10. Policy Changes

10.1 Modifications

  • We may update this Policy; latest version always posted here
  • Material changes may be emailed to active users

10.2 User Responsibility

Please review periodically to stay informed.

11. Contact

Refund or billing queries:

  • Email: [email protected]
  • Discord: Community server (see Resources page)
  • Typical reply time: within 24 hours (business days)

12. Important Reminders

  • Try First: Use free credits to test Coloring Pages Generator quality
  • Plan Purchases: Keep the 3‑day window in mind
  • Monitor Usage: Large batch generations quickly consume refund eligibility
  • Read Terms: See Terms of Service for broader usage rights

13. Fairness Statement

This Policy balances user protection with real AI computation costs. By limiting refunds after substantial Coloring Pages generation, we can keep pricing accessible while investing in better outline clarity, noise reduction, and stable line weight rendering.

By purchasing on ColorPage Lab you acknowledge and agree to this Refund Policy.